Call Centre Week Canada August 17, 2009

Keeping customers and winning new ones via word of mouth is the key to maintaining top line revenue. Cutting costs to survive means nothing if you can’t maintain your customers.

Canada’s most highly anticipated call centre event returns with 35+ award winning speakers, all prepared to share their call centre solutions. Attend and find out how to:

Strengthen the customer experience
Improve Efficiency and Productivity
Increase Motivation, Productivity, and Agent Satisfaction
Improve Products
Engage and Retain Customers

Official Website: http://www.iqpc.com/us/callcentrecanada