ATCEN: Customer Service Mindset & Attitude January 18, 2010

Companies are realizing that providing customer service to customer is simple. However to create a service culture is extremely difficult.

The Customer Service Mindset & Attitude workshop is a personal development workshop that seeks to change the mindset and behaviors of service individuals to be more friendly and welcoming to customers.

This workshop also consists of modules that share with participants the effective service management skills such as understanding customer needs and relationship development strategies. It takes a critical look at the importance of customer relationship management to exceed customer delight.

Any enquiries, kindly contact Mindie at 03 7728 2623 or email to mindie@atcen.com .

Official Website: http://www.atcenacademy.com