ATCEN: Contact Center Inbound Tele-skills March 23, 2010

This workshop is specifically designed and developed for Contact Center Inbound Professionals. This workshop will use relevant examples from the contract center environment to enhance the skills of the participants.

This workshop covers all critical aspects of knowledge and skills that contact centers inbound professional will utilise in their daily operations. Areas such as contact center fundamental communication, call management, call courtesy and professional customer service principles are incorporated into the workshop.

Ay enquiries, kindly contact Syed Abu Bakar at 03 7728 2623 or email to syed@atcen.com .

Official Website: http://www.atcenacademy.com