Assertiveness and Conflict Management August 24, 2009

All managers are involved in numerous situations where they need to be assertive to deal with conflict; this occurs at work or at home. A conflict or negotiation situation is one in which there is a conflict of interests or what one wants isn't necessarily what the other wants.
Most managers do not enjoy dealing with conflicts-either with bosses, peers, subordinates, friends, or strangers. This is particularly true when the conflict becomes hostile and when strong feelings become involved. Resolving conflict can be mentally exhausting and emotionally draining.
This 2-day workshop introduces managers and supervisors to key elements and practical techniques associated with effective complaint and difficult staff and peer management. The workshop consists of modules that enlighten participants on their role and importance of professionalism when managing difficult staff and peers.

Any enquiries please call 603 7728 2623 or email to mindie@atcen.com

Official Website: http://www.atcenacademy.com