Achieving IT Service Excellence December 6, 2011

ACHIEVING IT SERVICE EXCELLENCE is not just a desire but a necessity to position your IT organization as the competitive “provider of first choice.” Technology for most organizations is a commodity; having a service oriented team is where you will truly begin to gain competitive advantage. Successful IT organizations have an IT Service Strategy that is based on a common definition of service and an understanding of what is important from your clients’ perspective. “Achieving IT Service Excellence” means that everyone from the CIO to the individual contributor delivers consistent service and manages the client’s expectations on an ongoing basis.

More information: http://learningforleverage.com/events/achieving-it-service-excellence/

By participating in this highly interactive, two-day workshop, you will come away with a fresh approach and new ideas for tackling even the most difficult service challenges. You will also take away a set of practical skills, tools and techniques that will position your IT organization as the competitive “provider of first choice.”

At this workshop you will learn how to:

Develop your IT service strategy based on five major components
Increase IT client satisfaction
Measure IT through the eyes of your clients
Identify, manage, and adjust to client expectations
Encourage client complaints
Manage difficult client situations
Deliver the five things IT clients want most
Make the most of each “Moment of Truth”
Embed a consistent service philosophy
Prepare for the end of the contract
Implement both individual and team action plans

More information: http://learningforleverage.com/events/achieving-it-service-excellence/