ABC's of Call Taking May 13, 2009

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ABC'S OF CALL TAKING
The goal of this course is to provide the student with updated call-taking techniques to employ as a public safety dispatcher.
Students will be provided with an understanding of the importance and role the call-taker has in the public safety profession. The will receive information on advanced techniques to improve their call-taking skills: active listening, flexibility in their communication style to deal with a wide variety of callers, rapport builders, reassuring statements, and avoiding landmines.
POST Plan IV
Instructor: Kristina Miller, San Diego Police Department
For additional information or questions, contact Melissa Hernandez at training@sdapsd.org, or by calling 619.342.7344
Prerequisite: Must be currently employed by a public safety agency
For information about the training venue, Marina Village, click here
Classes presented by the San Diego Association of Public Safety Dispatchers are certified by the California Commission on Peace Officer Standards and Training and meet the continuing professional training requirements for California public safety dispatchers.

Organized by San Diego Association of Public Safety Dispatchers


The San Diego Association of Public Safety Dispatchers (APSD) develops and presents training courses for public safety dispatchers.

Classes presented by APSD are certified by the California Commission on Peace Officer Standards and Training and meet the continuing professional training requirements for California public safety dispatchers.

APSD works in conjunction with existing law enforcement, fire/EMS associations and resources to bring the needs and concerns specific to communications to the forefront. APSD is an independent, non-profit association made up of fire and law enforcement communications center managers, supervisors, phone and radio dispatchers in San Diego County.

www.apsdonline.org

APSD is a 501(c)(3) non-profit organizationTax I.D. 04-3730953

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Ticket Info:  Attendee, $75.00

Official Website: http://www.eventbrite.com/event/237379007/upcoming