4th Annual Customer Feedback Summit February 25, 2008

4th Executive Customer Feedback Summit™
Collecting, Analyzing, and Delivering Customer Feedback to Improve the Customer Experience
February 25 - 27, 2008 • Rio All Suite Hotel & Casino • Las Vegas, NV
www.iqpc.com/us/customerfeedbacksummit

This is IQPC’s 4th event in a series of well-known Call Center and Customer Service conferences and it is your chance to hear from leading companies about the latest trends in Collecting, Analyzing, and Delivering Customer Feedback.
Find Out How Winning Organizations…

•Engage Your CFO by Making Meaningful Linkages to Profit While Improving the Experience for Customers
•Establish Operational Accountability for Making Improvements
•Gain Executive Support to Drive Customer Centric Culture
•Leverage Data from External Customers in a Way That is Meaningful to the Corporate or Field Audience
•Examine the Costs and Benefits of Utilizing Net Promoter Score
•Develop Targeted Rewards Programs to Solicit Feedback and Promote Customer Loyalty
•Gain Understanding of New Text Mining Tools to Track Structure and Unstructured Feedback for Critical Business Insight
•Align the Organization Around Key Priorities

Reserve your seat now by calling 1-800-882-8684 or by visiting us online at www.iqpc.com/us/customerfeedbacksummit

Official Website: http://www.iqpc.com/us/customerfeedbacksummit