2010 Government Contact Centre Summit August 29, 2010

30th August – 1st September 2010

IQPC bring Australia’s largest and most comprehensive summit for government contact centre professionals to Sydney on 30 August for a 2 day conference to discuss how government contact centres are engaging, motivating and retaining staff to maintain resource allocation and productivity levels in high stress work environments.

Government contact centre professionals will come together to learn how to protect their performance with superior operations and resource management strategies, as well as to share the challenges and insights in achieving better functionality in government contact centres with greater awareness of the self-service options, on-line services and CRM software solutions available.

Sword Ciboodle will be there to discuss how our customer engagement software helps organisations to optimise business performance by leveraging existing processes and data to deliver consistently exceptional customer experience, for customers including Queensland Government and Queensland Police, MBF, Australian Unity, Telecom New Zealand and Ergon Energy.

To attend please check out the IQPC website for information on delegate places.

http://www.iqpc.com/Event.aspx?id=294166