1-day In-person Seminar on The Psychology and Law of Workplace Misconduct: From the Manipulative to the Mentally Ill September 21, 2012

Overview : This interactive course uses case studies involving more complex workplace investigation situations, role plays that facilitate skill development, and report writing strategies that will stand up in court.

Areas Covered in the Session
How to prevent, identify, and remedy FMLA abuse
How to respond to verbal threats and insubordination
Strategies for dealing with an employee’s arrest
Recognizing, and responding to, personality disorders in the workplace
How to terminate a potentially dangerous employee
When, and how, to conduct a morale investigation
Tackling psychiatric disabilities and substance abuse in the workplace
How to handle the workplace bully
Who Will Benefit:
small business owners
HR professionals
managers
risk managers
Agenda:

Course Modules & Content Details:

Lecture 1: Conduct Unbecoming: How to Deal with Insubordination, Bad Attitudes, and Personality Problems
Red flags in the hiring interview
How to measure a bad attitude
Special issues with conduct problems
Dealing with personality disorders
How to handle disruptive team behavior
The chronic complainer and the prima donna
Lecture 2: Mental Illness, Substance Abuse and the A.D.A.
Why do employers have to concern themselves with mentally ill employees?
What do you say when you think someone has serious problems?
The five most common traps managers fall into
What if an employee refuses to get help?
What does the new ADAA say?
What about drug testing?
Dealing with an employee's arrest
How do you treat an employee who just came back from rehab?
Role plays
Lecture 3: Dealing with Absenteeism and Leave Abuse
Ten steps to prevent FMLA abuse
Wording every leave policy should have
Conversations to have when you suspect leave abuse
What rights do employers have in preventing and/or detecting FMLA abuse?
What do we do about incomplete or questionable certification?
Dealing with "presenteeism"
Role plays
Lecture 4: Psychology and Law Behind Workplace Violence and Bullying
Terminating the potentially violent employee
Who is violent and why?
The fitness-for - duty evaluation
How to respond to a verbal threat
Special issues with domestic violence
When (and how) to conduct a morale investigation
Stopping the bullying manager
Role plays

September 21th 2012 at San Francisco

Courtyard San Francisco Airport

1050 Bayhill Drive • San Bruno, California

94066 USA