1-day In-person Seminar on Advanced Seminar on Conducting Workplace Investigations at San Francisco September 20, 2012

Overview : Our Practice Investigations allow participants to utilize their newly - learned skills by conducting a mock investigation.

Participants will work collaboratively on three mock investigations, working on the practice cases and gaining valuable knowledge and skills, working "a day in the life" of an investigator in each case, handling all aspects from documenting the initial complaint to conducting witness interviews, gathering evidence, and learning how to write a final investigative report.

Each fictitious case deals with different, sensitive issues to increase knowledge of how to identify behaviors, gather evidence, and determine if company policies and/or laws have been violated.

Additionally, these practice investigations build skills beyond just handling internal

Areas Covered in the Session
How to avoid more advanced workplace investigation pitfalls
Strategies for setting up a non-traditional investigation, such as those where there is no complainant or a respondent who has left the organization
How to interview difficult complainants, respondents and witnesses
Best strategies for complex workplace investigations such as poisoned work environment and multi-party investigations
Best remedial strategies for investigation surprises or investigations that have gone “off-the-rails”
How to effectively manage the external investigation process
Who Will Benefit:
Small business owners
HR professionals
internal investigators
risk managers
Agenda:

Lecture 1: Conducting Witness Interviews that Get at the Truth, Evaluate Credibility, and Defuse Hostility
How to prepare effectively
Weingarten rights and requirements for interviewing in union shop environments
The "Bulls Eye" interviewing technique to keep your questioning on track
How to determine if a witness is telling the truth - or telling you a "story"
Techniques to gain witness cooperation and overcome reluctance
Your responsibility if an interview gets out of hand - and how to handle it
Strategies on how to deal with aggressive witnesses who fail to cooperate
Interactive Exercise:
Various case studies and exercises on materials learned in this Lesson.
Lecture 2: Organizing Evidence That Will Support Your Findings
How to align allegations against applicable policies and laws
The "golden nuggets" that support each allegation
How to evaluate evidence to determine if you have collected enough
Lecture 3: The Do's And Don'ts Of Writing An Effective Investigative Report
The pros and cons of various formats for investigative reports: memos vs. formal report structures
How to write an effective report that demonstrates good faith and minimizes risk
What does go into an investigative report - and what does not
Making decisions in "he said/she said" situations
Effective communication to complainants and witnesses after the investigation
Lecture 4: Skills Building Workshop: Practice Investigations

September 20th 2012 at San Francisco
Courtyard San Francisco Airport
1050 Bayhill Drive • San Bruno, California
94066 USA

Official Website: http://www.trainhr.com